Refund policy
Before you return a Chitkari product, take a moment to appreciate the artistry behind it. Each piece is handblock printed by skilled artisans using natural dyes, making every item unique. Embrace the charm of slight variations and irregularities—they’re the signature of handcrafted excellence, not defects. These nuances tell the story of the meticulous, manual process that defines Chitkari’s elegance.
Exchange & Return Policy:
- Exchanges and returns accepted within 24 hours of receiving the shipment.
- Free reverse pickup from your shipping address.
- Items must be eligible for exchange/return as marked on the product page.
Exchange & Return Process:
- To initiate a request, email hello@chitkari.com.
- Reverse pickup will be arranged within 3 days.
- Use original packaging for returns.
- Items must be in original condition, unused, unwashed, with tags intact.
- Verification at our facility takes 10-15 days for processing exchanges/returns.
Refund Policy:
- Store credit issued for the full amount of returns.
- No reverse shipping fees for returns.
- First exchange for size/style is free; subsequent exchanges incur a Rs.99 fee.
- Store credit valid for 1 year.
- Shipping fees is non-refundable.
Sale or Discount Policy:
- Discounted items eligible for size exchanges with a Rs. 199 return shipping fee (if the requested size is in stock).
- No returns on discounted/sale merchandise or items bought through offers/promotions.
Missing or Damage Policy:
- Report missing/damaged items within 2 days of receipt with photos of the item and delivery parcel.
- Our team will investigate and offer a resolution.
Cancellation Policy:
- Cancellations accepted within 12 hours for a full refund or store credit.
- No cancellations after 12 hours of placing the order.
For any assistance, please contact us at hello@chitkari.com. Thank you for supporting Chitkari and our commitment to sustainable, handcrafted fashion.